skip to content

Our Policies

Thank you for choosing Lice Clinics of America San Jose.
Our San Jose office is located at 1155 Redmond Ave Unit A San Jose, CA 95120.
Please arrive to your appointment with clean, dry, tangle free hair. If you have been treating at home please make sure all the residue from those treatments has been removed. It is very important there is no oil of any kind, no at-home treatments and no heavy product in the hair. You may want to bring a shirt and towel for after.

Reschedule/Cancellation Policy
Your business is very important to us, and this appointment time has been reserved especially for you. We understand that sometimes schedules change, so we respectfully ask for at least 24 hours’ notice for cancellations or reschedules. Appointments made within 24 hours may instead be
cancelled or rescheduled with 4 hours’ notice.
Please understand that when you forget or cancel your appointment without giving enough notice, we are unable to assist another family in need of our services.

Appointment Confirmation Policy
Appointments must be confirmed no later than the morning of the scheduled visit. Any unconfirmed appointments are subject to cancellation at our discretion within 2 hours of appointment time.

Late Policy
Clients will generally be allowed a 10 minute grace period. After 10 minutes, you may be rescheduled and charged a $25 late fee. If you come in with wet hair and we have to wait while you blow dry, your appointment will be considered late. If you think you are going to be late, please call or text (408)500-
5537 to let us know. You will be charged a $50 No Show fee for a missed appointment.

Deposit Policy
Appointments may require a deposit that will be requested at the time of booking. Deposits are nonrefundable; however, the deposit amount will be applied to services at kept appointment. No shows and those appointments not rescheduled within the stated time frame forfeit the amount and a new
deposit will be required for a future booking.

Guarantee and Re-Treat Policy
Our service re-treatment policy is only provided on our Signature AirAllé Treatment. With nearly 950,000 treatments done worldwide and less than a 1% re-treatment rate, we know it works! This is the treatment option that ensures you will leave lice-free with no follow-up required.

Family Screenings
All family / household members need to be screened and treated, if necessary, for the head lice service re-treatment policy to be valid.

Head Lice Service Re-Treatment Policy Covers
Our treatment has been proven effective 99.2% of the time, we stand behind our work. We cannot promise there will be no re-infestation, so we must keep our policy to a 30-day service re-treatment. Based on the lice life cycle we can determine if the treatment had failed (which happens less than 1% of the time).

Head Lice Service Re-Treatment Policy Length
Under the above conditions, our Signature AirAllé Treatment is valid for 30 days. In the unlikely event of a treatment failure, we will re-treat you at no cost.

Questions about our Re-Treatment Policy? Ask us! Call today and we will answer all your head lice removal questions!

Additional Charges
Some cases may require additional time to be able to complete the treatment process. Individuals with a severe infestation or when the hair is very long, thick, or textured could require extra time and therefore additional charges would apply. Most cases do not require extra time. Your technician will assess this at the beginning of the appointment and discuss all options.

Copyright ©2024 Lice Clinics of America. All rights reserved.
The owner of this website has made a commitment to accessibility and inclusion, please report any problems that you encounter using the contact form on this website. This site uses the WP ADA Compliance Check plugin to enhance accessibility.